Is KEY2ACT | Signature right for your business?

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Better and more efficient facilities management does not have to be a time-consuming and expensive process. The Signature facilities management solution will help keep your costs down and increase the profitability of the facilities you maintain by improving your operational efficiencies, reducing costs and shifting resources away from paper-based systems. Within one system, you have the comprehensive information you need to help you better manage resources and your maintenance operations, effectively account for physical assets, provide superior service, and ultimately keep your facilities running productively.

Work Order Management

Work orders impact multiple processes and people, so getting them right can be a real game changer. You’ll set your company apart by improving your ability to assign activities and technicians, mobilize your field resources with the tools they need to do the work, and ensure the work is completed on time, all while keeping the rest of your organization and your customer informed.

  • Increase field technician productivity and streamline work order processing, leading to improved quality and cash flow
  • Track every event, even scheduled preventive maintenance, in one system
  • Efficiently generate and dispatch work orders and easily track maintenance required on equipment or service to capture information for reporting and reference
  • Provide new levels of service by segmenting your work and the costs for packaged services at a fixed price or use phased services and track and invoice as each phase is completed
  • Easily access an up-to-date technician calendar to efficiently schedule service calls, balance workload, and manage travel time and costs
  • Create fixed work order quotes with assigned tasking requirements
  • Quickly and easily schedule and review recurring maintenance tasks

Asset Tracking and Scheduling

More than ever, facility managers are expected to ensure an organization’s assets are managed to their full potential. Our facility management solutions help you easily and proactively manage people, equipment, materials and infrastructure across a facility.

  • Track complex “parent” and “component” relationships with streamlined invoicing, detailed revenue, fixed assets and depreciation tracking, and easily drill down to source documents
  • Handle static and real-time information about assets in your Supervisory Control and Data Automation (SCADA) systems
  • Track each asset with a unique ID number, class, model, manufacturer, model year, condition and service site. Then, take the action required to get the most from each of your assets
  • Design, build and maintain an asset inventory or integrate with an existing inventory in your Geographic Information System (GIS)
  • Create and manage transfers to move the asset to a different account, site, or address
  • Document all work and associated costs logged as part of maintaining an asset
  • Track equipment locations (including mobile assets), warranty information, attach images and attach electronic operating manuals for quick reference of maintenance records, CAD drawings and maintenance manuals
  • Configure asset information to include data for meters, warranties, attributes, model configuration, and preventative maintenance
  • Track utilization, scheduling and charge out of assets

Maintenance Plans and Tasking

A single facility encounters a broad range of facility maintenance issues every week, month and year. Scheduling regular, preventive maintenance will help you maintain a clean, consistent appearance in your locations, while optimizing functionality and better managing costs.

  • Streamline the management of maintenance contracts with automated quoting, invoicing, revenue recognition, preventive maintenance scheduling, work order creation with tasking and tracking of master and individual contracts per location
  • Execute timely maintenance, maintain safety, compliance and service for assets based on meter readings, specified dates or task lists
  • Increase efficiency and ensure safety and compliance with automated preventive maintenance schedules based on meter readings and/or specified dates
  • Track repair costs and history
  • Manage specific coverage information assigned to an agreement line, such as assets, work schedules, maintenance tasks, task lists, invoice schedules, or transaction and pricing information
  • Set up agreement types to serve as templates to speed the entry and accuracy of agreements
  • Invoice by user-defined scheduled frequencies
  • Automate invoice generation, editable by exception and recognize revenue by scheduled frequency
  • Keep a pulse on revenue through maintenance agreement profitability reporting including access to a complete financial profile showing budgeted costs, actual costs and margin by line or agreement
  • Document maintenance and service activities, making it easier to analyze trends
  • Bill for services as they’re completed, decreasing days to bill and increasing speed to revenue
  • Generate helpful reports capturing work order history and preventive maintenance schedules for buildings, equipment, vehicles, or any asset group

Field Mobility

Zero the down time for field technicians whether they’re online or not by equipping them to:

  • Create, receive, modify and update assigned work orders in the field or office
  • Generate invoices and collect payments
  • Enter and update comments
  • Track equipment usage details
  • Capture time and expense information
  • Look up service call and customer history
  • Generate new service calls in the field and perform the work as approved
  • Quote “on the spot” to capture authorization for additional work for immediate or future completion

Customer Self-Service

Help improve customer insight and satisfaction with real-time self-service access to:

  • Service call scheduling and monitoring
  • Service history and contact information
  • Maintenance agreements and equipment lists
  • Reports and invoices

Other Applications

The following applications are designed to work hand-in-hand with Facilities Maintenance:

"Facilities Maintenance" is part of the KEY2ACT | Signature line of products, developed by KEY2ACT.