Patient Relationship Management

Medical Device Business Suite assists you in focusing on the needs of the patients using the medical devices, ensuring that supplies can be ordered, follow-up schedules are met, and data is being collected for studies and analysis.

Benefits

• Permits the organization to perform un-intrusive and complete aftercare follow-up
• Manages the activities of call centers, providing an alert notification for upcoming patient contacts
• Ensures that ordering of supplies and invoicing processes are completed on a timely basis while patient is on the phone
• Enables patient to enter requested information via the Internet, thereby reducing call center staffing requirements as patients increase
• Provides secure and restricted access to patient data for analysis while complying with HIPAA guidelines
• Allows patient data and usage profiles to be analyzed for trend analysis and responding to FDA queries

Features

• Patient-related data as to best method (i.e. phone, e-mail) and time of contact (i.e. day of the week, mornings, afternoons)
• Tracking and reporting for inbound and outbound call center activities
• Fully integrated with other ERP modules and components
• Web-enabled interface available for patients
• Secured and controlled access to data via the Internet
• Repository of electronic data with cross-referencing and indexing